Shipping & Returns

Do you ship overseas and outside Australia?

Yes, we ship worldwide!

How long will shipping take? 

All Australian orders are sent via Australia Post and will have the option of either Standard Shipping (5-8 business days), or Express Shipping (1-2 business days). All orders placed before 9:00 am AEST (Monday-Friday) will be dispatched same day.

International orders will also be shipped through Australia Post. Standard international shipping will not come with tracking and will take 15-30 business days. Express International shipping will take 2-4 business days through DHL with tracking.

How can I track my order?

If you have chosen a shipping method with tracking we will attach the tracking number to your order confirmation email. Alternatively, if you use facebook messenger please check the messages we send you as we will provide you tracking updates along the way!

If you are still having trouble please email us at: help@snapwireless.com.au 

Can I return the product I've purchased?

We offer a full 30 Day Money Back guarantee to customers from the date of receiving the product. We are confident you will love our products but for whatever reason you may want to return it, simply follow the instructions listed in the Returns Policy.

Products

How does the SnapMount work exactly?

The SnapMount is designed to be the most simplistic car mount. The SnapMount is multi-functional as it can be mounted to a car air vent or any flat surface using the included desk mount attachment.  It's not only a mount for your smartphone but features built-in wireless charging technology so you can keep your phone charged. It also has strong magnets so you can simply 'snap' your smartphone on with a firm satisfying hold.

How long does it take to charge my phone?

No one likes the phone car-chargers that take hours of charging to only find out you have gained 2%. We have repeatedly tested our SnapMount and have found it truly delivers a fast charging experience. The SnapMount plugged into a reliable power source will charge most smartphones from 0-100% in less than 2 hours.

What phones are compatible with the SnapMount?

The SnapMount is designed to support every smartphone whether or not it has built-in wireless charging technology. 

1 - Out the box, the SnapMount will support any smartphone that has built-in Qi wireless technology. These smartphones will pair seamlessly with the SnapMount and do not require any additional accessories. 

iPhone 8, iPhone 8 Plus, iPhone X, Samsung Galaxy S6/S7, Galaxy Edge S6/S7, Note 5/6/8, Google Nexus 4/5/6/7, LG G3, Motorola Droid DNA/8X

2 - Smartphones without the built-in Qi wireless technology will simply require our SnapReceiver or SnapCase in order to transform your smartphone to be capable of wireless charging.
   - SnapReceivers come in USB Type C, Lightning & micro USB.
   - SnapCase is available for the iPhone 6/6s/7 and the iPhone 6/62/7 Plus 

Phones that may need our SnapReceivers include: iPhone 5/5s/SE, iPhone 6/6s/7 and PLUS models, Samsung S5, Google pixel/pixel XL, HTC 10, HTC U11.

Why does my phone charge intermittently?

Usually the reason for this is because the output of the charger being used it too low. Make sure the output of the wall charger or car charger you are using is 1.5Amp or higher. 

Will this work if I have an iPhone 5?

Yes. To use your phone with the SnapMount you will need our SnapReceiver with Lightning input.

What if I don't want to install the SnapMount onto my air vent?

No problems! Our SnapMount includes an extra adhesive attachment which you can attach to any flat surface. This allows placement onto the dash or office desk.

Will the magnets cause any damage to my smartphone?

Our product is designed with safety and functionality in mind. Our rare-earth magnets have a rating of N50. You should not be worried as the magnets in the SnapMount will not have any adverse effects on your smartphone. 

 

  

If you have any further questions please contact us at help@snapwireless.com.au