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Our main focus here at SnapWireless is to provide the absolute best purchasing experience for our customers. We take pride in our products and ensure we only sell products we would personally use. 

That's why we are proud to offer a 30-day Money Back Guarantee provided you have used our products correctly in order with our instructions. Shipping costs are not refundable. 

To qualify for our money back guarantee please follow these simple instructions:

1. You must contact our customer service specialist team at help@snapwireless.com.au and begin the troubleshooting process within 30 days from the date of purchase.
2. One of our customer care specialists will then begin the process of troubleshooting or help you use the product according to our suggested use suggestions. 
3. The returned items should include all accessories and parts included in the box as delivered, any missing items will void the 30-day money back guarantee.

After Approval:

Once we have approved the 30-day money back guarantee request, you will need to send the product/s back to us and provide a tracking number within 7 business days. Failure to do so may result in us withholding the refund.

*In certain cases we may still accept refunds even if our instructions are not followed, or if the product is damaged, however, we may withhold $15.00 - $20.00 restocking fee.  

The 30 Day Money Back Guarantee Does Not Apply for:

1. Change of Mind
2. Incorrect Use
3. Incompatibility issues - so make sure you read our compatibility section.

We are an Australian company based in Adelaide. All packages are domestic orders are shipped from our local warehouse via Australia Post. We also provide worldwide shipping to customers all over the world via DHL.

SHIPPING COSTS

Domestic - Australia 

• AusPost Standard Shipping (3-7Business Days) - $3.99
• Orders over $99AUD - FREE AusPost Standard Shipping (3-7Business Days)
• AusPost Express Shipping (1-2 Business Days) - $5.99 
• Orders over $99AUD - AusPost Express Shipping (1-2 Business Days) - $4.99

International 

Zone 1

Countries: New Zealand

• DHL Shipping (4-14 Business Days) - $9.99AUD on orders under $150AUD
• Orders over $150AUD - FREE DHL Shipping (4-14 Business Days) 

 Zone 2

Countries: Canada, United Kingdom, United States, Austria, Belgium, Bulgaria, China, Croatia, Cyprus, Czechia, Denmark, Estonia, Fiji, Finland, France, Germany, Greece, Guernsey, Vatican City, Hong Kong SAR, India (36 of 37 states), Indonesia, Ireland, Italy, Japan, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Macao SAR, Malaysia, Malta, Mexico, Monaco, Netherlands, Norway, Papua New Guinea, Philippines, Poland, Portugal, Romania, Serbia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, United Arab Emirates, Vietnam, Hungary 

• DHL Shipping (4-14 Business Days) - $14.99 
• Orders over $150AUD - FREE DHL Shipping (4-14 Business Days)  

Zone 3 

Countries: Rest of World 

• DHL Shipping (4-14 Business Days) - $19.99 
• Orders over $150AUD - FREE DHL Shipping (4-14 Business Days)  

SHIPPING TIMES

All Australian orders are sent via Australia Post and will have the option of either Standard Shipping (3-7 business days), or Express Shipping (1-2 business days).

We work hard to dispatch all orders on the same business day providing they are placed before 2 pm AEST. In peak periods orders may take up to 2 business days to dispatch.

International orders will also be shipped through DHL e-Commerce post. Expect most orders to be delivered within 4-14 business days. International orders will all ship with tracking links provided to you. 

IF YOU HAVE ANY FURTHER QUESTIONS PLEASE HEAD TO THE SHIPPING SECTION OF OUR HELP CENTRE