I Received the Wrong Item
Let's get you the right one.
If We Sent the Wrong Item
That's on us. If your order was packed incorrectly, get in touch with our support team and send through:
- Your order number
- A photo of the item you received
- A photo of the shipping label on the box
Once we've confirmed the mix-up, we'll send out the correct item and arrange return of the wrong one at no cost to you. We aim to have these cases sorted within 1–2 business days of receiving your photos.
Please don't send anything back before hearing from us. We'll walk you through it.
If You Ordered the Wrong Item
No worries, it happens. You can exchange it under our 60 Day Return Policy. The item needs to come back in resalable condition, the same way it arrived with you, and standard return shipping applies. Get in touch and we'll help you swap it for the right one.
Get in Touch
Chat with us on this page or through our contact form.