Start a Return or Warranty Request

Start a Return or Warranty Request

Choose the option that best matches your situation so we can help you as quickly as possible.

Product Returns

Snap Happiness Guarantee 60 day returns

Choose this option if you are sending a product back to us under the Snap Happiness Guarantee.

  • Change of mind
  • Wrong item or not what you expected
  • Returning within 60 days of delivery
  • Unopened items for instant approval
  • Opened or lightly used items that meet our return criteria

All returns must meet our returns policy and include proof of purchase.

Start a return View full returns policy

Warranty claims, faults and product issues

24 month product warranty

Choose this option if your product is not working as it should and you need troubleshooting or a replacement.

  • Product faults, failures or defects
  • Charging or connection issues
  • Overheating concerns or safety behaviour
  • Replacement unit needed under warranty
  • General troubleshooting help

All products are covered by our 24 month warranty and Australian Consumer Law rights.

Submit a warranty claim Troubleshoot with support chat View full warranty policy

Not sure which option to choose

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