Our main focus here at SnapWireless is to provide the absolute best purchasing experience for our customers. We take pride in our products and ensure we only sell products we would personally use. 

That's why we are proud to offer a 30-day Money Back Guarantee provided you have used our products correctly in order with our instructions. Shipping costs are not refundable. 

To qualify for our money back guarantee please follow these simple instructions:

  1. You must contact our customer service specialist team at help@snapwireless.com.au and begin the troubleshooting process within 30 days from the date of purchase.
  2. One of our customer care specialists will then begin the process of troubleshooting or help you use the product according to our suggested use suggestions. 
  3. The returned items should include all accessories and parts included in the box as delivered, any missing items will void the 30-day money back guarantee.

After Approval:

Once we have approved the 30-day money back guarantee request, you will need to send the product/s back to us and provide a tracking number within 7 business days. Failure to do so may result in us withholding the refund.

*In certain cases we may still accept refunds even if our instructions are not followed, or if the product is damaged, however, we may withhold $15.00 - $20.00 restocking fee per item

The 30 Day Money Back Guarantee Does Not Apply for:

  1. Change of Mind
  2. Incorrect Use
  3. Incompatibility issues - so make sure you read our compatibility section.