Shipping

Help CentreRight ArrShipping

I am overseas, will I be charged duties/VAT?

Unfortunately, there is no easy answer to this. Every country has its own rules regarding products coming in and the taxes and duties related to the value. Some countries have a high threshold value, meaning there is a high chance you will not be charged extra taxes or duties, whereas some countries have a very low value, and you will most likely be charged when your item arrives in your country. We strive to provide the best possible experience when shipping around the world however the fees are not in our control and is not something we cover. If you are charged these fees, you will need to pay in order for you to receive your items. If unclaimed, it will most likely be returned to our warehouse, we are not able to refund shipping fees if this happens. If you need more help regarding this issue, please contact us!

Where do you ship to? How much is it? How long does it take?

We’re based in Adelaide, Australia and we ship worldwide. We use local AusPost inside Australia and use DHL express for worldwide orders to make sure you get it FAST. Find everything you need to know about shipping in our shipping page here.

Track status of your back-order?

Track back-order update in our status page here.

Track Your Order

Track and trace with your email and order number to see your delivery information.

If you have chosen a shipping method with tracking we will attach the tracking number to your order confirmation email. You can click on track my order to find all your order tracking information from popup.

SHIPPING INFORMATION

We are an Australian company based in Adelaide. All domestic orders are shipped from our Sydney warehouse via Australia Post. We also provide worldwide shipping to customers all over the world using DHL e-Commerce.

SHIPPING COSTS

Domestic - Australia

  • AusPost Standard Shipping (3-7 Business Days)
    • Orders Under $99 - $3.99
    • Orders between $99 and $150 - $2.99
  • Orders over $150AUD - FREE AusPost Standard Shipping (3-7 Business Days)
  • AusPost Express Shipping (1-2 Business Days) - $5.99
  • Orders over $99AUD - AusPost Express Shipping (1-2 Business Days) - $4.99

International

Zone 1

Countries: New Zealand

  • DHL Shipping (4-14 Business Days) - $9.99AUD on orders under $150AUD
  • Orders over $150AUD - FREE DHL Shipping (4-14 Business Days)
  • Express International Post (2-6 Business Days) - $19.99
    • Orders Under $150 - $19.99
    • Orders Over $150 - $14.99

 Zone 2

Countries: Canada, China, Fiji, Hong Kong SAR, India, Indonesia, Ireland, Japan, Macao SAR, Malaysia, Papua New Guinea, Philippines, Singapore, South Korea, Taiwan, Thailand, Vietnam, Bangladesh, Brunei, Myanmar (Burma), Pakistan, Cook Islands, Nauru, Samoa, Solomon Islands, Timor-Leste, Tonga, Vanuatu

  • DHL Shipping (4-14 Business Days) - $2.99
  • Orders over $150 AUD - FREE DHL Shipping (4-14 Business Days)  
  • Express International Post (2-6 Business Days) - $9.99

Zone 3

Countries: Rest of World

  • DHL Shipping (4-14 Business Days) - $2.99
  • Orders over $150AUD - FREE DHL Shipping (4-14 Business Days)  
  • Express International Post (2-6 Business Days) - $19.99

SHIPPING TIMES

All Australian orders are sent via Australia Post and will have the option of either Standard Shipping (3-7 business days), or Express Shipping (1-2 business days).

We work hard to dispatch all orders on the same business day providing they are placed before 2 pm AEST. In peak periods orders may take up to 2 business days to dispatch.

International orders will also be shipped through DHL e-Commerce post. Expect most orders to be delivered within 4-14 business days. International orders will all ship with tracking links provided to you.

THINGS TO NOTE

A complete and accurate delivery address is essential. We are unable to revise the shipping address once your order has been prepared for shipment. If a package is returned due to an incorrect or incomplete address provided by the customer, we will contact the customer immediately for a correction. The package will then be re-shipped for an additional shipping fee.

If an order is subject to review due to a suspicion of fraud, delivery may be delayed and/or canceled.

VAT/IMPORT FEES

As we dispatch all orders from within Australia and we ship world-wide to our customers, some countries may charge additional taxes or duties (i.e. VAT) on imports received from Australia.

You are responsible for any such extra taxes or fees your government applies to get the package delivered. We will do the best we can to provide the best international shipping experience possible, but much of the process is out of our control, and is in the control of your countries' officials and mail systems.

If a package remains unclaimed, it will be returned to the US. We are not able to refund the shipping charge in this case. The time a country holds a package in customs varies, and we do not have means of contacting these offices.

IF YOU HAVE ANY FURTHER QUESTIONS PLEASE SEND US A MESSAGE UNDER ENQUIRIES IN OUR HELP CENTRE