Our main focus here at SnapWireless is to provide the absolute best purchasing experience for our customers. We take pride in our products and ensure we only sell products we would personally use.
We are confident that if you use the product exactly how we suggest, you will love the experience. That's why we offer a 30-day money back guarantee provided you have shown us that you have used it exactly according to our suggested use.
The 30 Day Money Back Guarantee is how we ensure that the products will charge your device and basically function and work exactly as described and shown on our website and marketing content.
To qualify for our money back guarantee please follow these simple instructions:
- You must contact our customer service specialist team at help@snapwireless.com.au and begin the troubleshooting process within 30 days from the date of purchase.
- You will be asked to provide the reason why you are not happy with how the product works followed by required images/videos of how the product is used.
- One of our customer care specialists will then begin the process of troubleshooting or help you use the product according to our suggested use suggestions.
- You must actually follow all of the troubleshooting steps for each product you wish to return and provide evidence/attachments for the team to be able to assist (see below for what is required to be attached with the email for each product(s).
- The returned items should include all accessories and parts included in the box as delivered, any missing items will void the 30-day money back guarantee.
Required attachments for:
SnapMount
- A photo of the ring positioning on your phone or phone case.
- A photo of the quick charge adapter in the cigarette port.
- A photo of the SnapMount air vent positioning.
- A short video of the phone being placed on the SnapMount.
**Note** If you're using a 3rd party phone case, please send us a photo of the phone case.
ChargeMat & SnapBase
- A photo of the AC power adapter being used.
- A video of the phone being placed on the ChargeMat/SnapBase
**Note** If you're using a 3rd party phone case, please send us a photo of the phone case.
SnapCase/SnapCase Mag
- A photo of the SnapCase/SnapCase Mag.
- A video of the SnapCase/SnapCase Mag to show it is not working correctly.
After Approval:
Once we have approved the 30-day money back guarantee request, you will need to send the product/s back to us and provide a tracking number within 7 business days. Failure to do so may result in us withholding the refund.
*In certain cases we may still accept refunds even if our instructions are not followed, however, we may withhold $15.00 - $20.00 restocking fee.
The 30 Day Money Back Guarantee Does Not Apply for:
- Change of Mind
- Incorrect Use
- Incompatibility issues
We are an Australian company based in Adelaide. All packages are domestic orders are shipped from our Adelaide warehouse via Australia Post. We also provide worldwide shipping to customers all over the world using DHL Express.
How much will shipping cost?
Domestic -within Australia
Standard - $3.99
Free Standard Shipping - Orders Over $99AUD
Express - $5.99 Flat Rate
Express - $4.99 - Orders Over $99AUD
International
Zone 1
Countries: New Zealand
DHL Shipping (4-14 Business Days) - Under $150 - $9.99
DHL Shipping (4-14 Business Days) - Over $150 - Free
Zone 2
Countries: Austria/Belgium/Bulgaria/Canada/China/Croatia/Cyprus/Czech Republic/Denmark/Estonia/Fiji/Finland/France/Germany/Greece/Guernsey/Holy See (Vatican City State)/Hong Kong/Hungary/India/Indonesia/Ireland/Italy/Japan/Jersey/Latvia/Liechtenstein/Lithuania/Luxembourg/Macao/Malaysia/Malta/Mexico /Monaco/Netherlands/Norway/Papua New Guinea/Philippines/Polan/Portugal/Romania/Serbia/Singapore/Slovakia/Slovenia/South Korea/Spain/Sweden/Switzerland/Taiwan/Thailand/United Arab Emirates/United Kingdom/United States/Vietnam
DHL Shipping (4-14 Business Days)) - Under $150 - $14.99
DHL Shipping (4-14 Business Days) - Over $150 - Free
Zone 3
Countries: Rest of World
DHL Shipping (4-14 Business Days) - Under $150 - $19.99
DHL Shipping (4-14 Business Days) - Over $150 - Free
How long will shipping take?
All Australian orders are sent via Australia Post and will have the option of either Standard Shipping (5-8 business days), or Express Shipping (1-2 business days).
We work hard to dispatch all orders on the same business day providing they are placed before 2 pm AEST. In peak periods orders may take up to 2 business days to dispatch.
International orders will also be shipped through DHL e-Commerce post. Expect most orders to be delivered within 4-14 business days. International shipping will all come with tracking.
How can I track my order?
If you have chosen a shipping method with tracking we will attach the tracking number to your order confirmation email. Alternatively, if you use facebook messenger, please check the messages we send you as we will provide you tracking updates along the way!
Things to note
A complete and accurate delivery address is essential. We are unable to revise the shipping address once your order has been prepared for shipment. If a package is returned due to an incorrect or incomplete address provided by the customer, we will contact the customer immediately for a correction. The package will then be re-shipped for an additional shipping fee.
If an order is subject to review due to a suspicion of fraud, delivery may be delayed and/or canceled.
If you have any further questions please email us at help@snapwireless.com.au
